NGS Terms of Business
TERMS AND CONDITIONS – NGS Signwriting
Please read carefully the Terms and Conditions as stated below:
We value clear quick repsonse communication.
Our aim is to provide the very best in quality of service and product.
Our prompt turnaround includes fast accurate projects and we do expect efficiency on the part of clients to make prompt payments.
Creative project works
Normal signwriting works will include: The writing of the sign
- Checking client artwork – scaling to size
- Print-out of layout
- Trace and Paint/Gild lettering
WE DO NOT PREPARE AND PAINT BACKGOUNDS OF YOUR SIGN UNLESS CLEARLY STATED IN SEPARATE QUOTE AS PART OF SPECIAL WORKS.
For the design of logos a charge is required. A bug-bare of our industry, shared by many writers, is the expectation that we can simply sketch up some ideas. We can but this is ‘Design’ and is charged as a professional service.
c£120-185.00 is the normal custom design cost for logo design
Any order placed is provisional until NGS receives a deposit and/PO/or acknowledgement email which will be deemed to be the client’s acceptance of these terms and conditions.
Deposits and Invoicing
We hope you have time to read our terms and assume on receipt of deposit you are aware of our prompt service and payment philosophy.
For Signsmith course placements you will need to Paypal £30.00 deposit to hold your place.
Signwriting and design orders under £500
75% Deposit required with balance on completion
On placing an order over £500, a returnable 80% deposit is required, as stated on the quotation /estimate
Required before work can commence. This can be BACS or CHAPS transferred to the following account unless otherwise stated:
N J GARRETT 07 01 16 49977224 NATIONWIDE
The Deposit invoice automatically serves as a final invoice once the deposit is made.
No second final invoice is necessary for the balance to be actioned by the client once work is completed.
Refunds will be offered solely at the discretion of NGS.
– if cancellation is notified pre 48hr commencement of project and administration fee of 28.00 will be required.
Preliminary design and survey works completed may be deducted.
Within 48 hours will incur a minimum call out retainer of £80.00
Any client cancellation after work has commenced on an order may incur the full cost of the quoted project
Prices and Payments
All prices agreed through an email quotation or estimate is valid for 30 days from the date of that quotation/estimate.
The final balance due of any order may be subject to change depending on any changes made from the original quotation/estimate after work has commenced. All changes will have to be agreed in email or writing at the discretion of NGS.
All goods and services shall remain the property of NGS until full settlement is made.
Payment is acceptable by Cash, and BACS or through PayPal.
N J GARRETT 07 01 16 49977224 NATIONWIDE
Settlement of the final invoice in full (IN CLEARED FUNDS) less any advance payment, must be made on completion of works, unless prior arrangement for credit facilities with NGS has been arranged in advance of delivery.
NGS pays accounts promptly and on time- we arrive on site and deliver projects promptly. We expect all clients to honour their side by paying promptly.
NGS understands and will exercise their statutory right to claim interest of 5% and compensation for debt recovery costs under the prevailing Late Payment Legislation.
On completion requires all clients to be aware that no credit facilities have been agreed.
We interpret ‘on completion’ as a maximum of 48hrs.
Project Delivery Dates
All delivery dates are approximate and NGS cannot be held responsible if changes in project delivery dates occur due to circumstances beyond their control.
Delivery lead time is taken from the time that a deposit is taken.
If delays occur as result of client failing to prepare and paint surfaces adequately or any other factor borne as part of the client preparation a minimum charge of £90.00 per day will be charged.
The project will require re-scheduling and may be subject to a period 5-7 days delay.
Cancellation by NGS
NGS reserves the right to cancel an order at any time and without prior notice if:
- The client fails to comply with these terms and conditions.
- The client is more than 28 days in arrears with payment to Joinery Design for previously supplied goods/services.
- The client has not provided proper access and painted preparation of surfaces as/if required.
- Any unforeseen circumstances that NGS deems suitable to delay.
Preparation of surface
The client is responsible for the preparation coatings for the signwriting application by NGS.
WE ARE NOT OFFERING SERVICES AS DECORATORS UNLESS WE QUOTE ‘’DECORATION OF SURFACE BY NGS’’ –
In the event of poor or inadequate preparation, NGS reserve the right to cancel or pause works.
Proper preparation requires:
- 2 undercoats
- 2 top coats – min
- Dust free – smooth finish
- Quality paints – Dulux, Valspar or similar
NGS do not accept responsibility for damage to glass. NGS assumes glass is in proper condition for works to be completed on.
Glass Gilding and Written maintenance
Cleaning of glass writing must be done using:
Soft cloth – water and 5% white vinegar
- NEVER RUBBER BLADE OVER GLASS WRITING
- KEEP WINDOWS FREE OF CONDENSATION POST WRITING
No Courtesy repairs will be undertaken if cleaning blades have been used to clean NGS written windows
All joinery is guaranteed for 12 months from date of supply. Please note that timber is a natural product and can be subject to change in dimension and character. NGS will not be held responsible for changes in dimension and character or for deterioration due to poor maintenance.
Where applicable, it will be the customer’s responsibility to ensure that any goods ordered from Joinery Design comply with the prevailing Building Control Regulations.
On-site fitting – NGS will not be responsible for any incidental making good i.e. plastering, rendering, painting. This will be the responsibility of the client.
Client’s insurance must cover us for works on site and the acceptance of estimates and project go ahead accepts this insurance responsibility.
Client must supply spell checked copy for NGS design.
Any changes to design will affect the estimated price.